Payment Policy
Payment Policy
Last updated: 30/04/2025
Thank you for shopping at Luroxy. This Payment Policy outlines the accepted payment methods, currency, security practices, and important information regarding your transactions on www.luroxy.com.
1. Accepted Payment Methods
We accept the following secure payment options:
- Credit/Debit Cards: Visa, MasterCard, American Express, Maestro, etc.
- Digital Wallets: Shop pay, Apple Pay, Google Pay, etc.
- Gift Cards / Store Credit: If offered
2. Payment Currency
All prices listed on our website are in GBP.
If you are purchasing from outside the UK, your bank may charge conversion or international transaction fees. Please check with your bank or payment provider.
3. Payment Processing
Payments are processed securely via our third-party payment providers. We do not store your full credit card details on our servers.
Once your payment is authorized, you will receive an order confirmation via email.
If payment is unsuccessful or declined, your order will not be processed.
4. Taxes & VAT
All prices include VAT where applicable.
If you are purchasing from outside the UK, import duties and local taxes may apply upon delivery (see our Shipping Policy).
5. Payment Security
We take your payment security seriously. Our checkout is secured with:
-
SSL encryption
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PCI-DSS compliant payment gateways
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Fraud protection measures
6. Failed or Cancelled Payments
If your payment fails:
- Please verify your billing details and card information
- Try an alternative payment method
- Contact your bank or card provider
- Or reach out to us at support@luroxy.com
We reserve the right to cancel any order if payment is not received or if fraud is suspected.
7. Refunds
If you’re eligible for a refund (see our Return & Refund Policy), the amount will be returned to your original payment method within 3–10 business days, depending on your bank.
8. Contact Us
For any payment-related questions or issues:
Email: support@luroxy.com
Business Hours: 9 AM – 6 PM, Monday to Saturday
